Privacy Policy

Conditions of Use

Glen Dimplex (UK) Ltd makes all reasonable efforts to ensure that the information and material provided on this website is accurate at the time of inclusion, but at any particular time there may be inaccuracies, omissions of information that is not up to date. Glen Dimplex (UK) Ltd takes no responsibility for the misuse of the information on this website. As part of the policy of continuous product improvement Glen Dimplex (UK) Ltd reserves the right to alter specifications without notice.

Liability

Glen Dimplex (UK) Ltd accepts no liability for any direct, indirect, special, or consequential damages, or any lost profits, or other losses or damages of any kind, whether or not Glen Dimplex (UK) Ltd is advised of the possibility of such damages, that may occur as a result of using this website and the software / data it contains.

The Copyright of the material contained on this website belongs to Glen Dimplex (UK) Ltd.

Intellectual Property

Products shown on this website include aspects which are protected under patent, copyright, design copyright, registered design and trade mark laws. Glen Dimplex (UK) Ltd will take all necessary legal action against any party found to be manufacturing, distributing, selling or otherwise dealing with any article which infringes Glen Dimplex (UK) Ltd's right towards its products.

Please note that some product dimensions do not in all cases include clearances required around installed products for safe operation.

Dimplex, Cadiz, DuoHeat, Ascari, Twin Sensor and Quartzray are all Registered Trade Marks in the United Kingdom

Dimplex Optiflame fires are protected by patent Nos:

GB2230335, AU621713, USA4965707, IE63651 & NZ232435

All the Optiflame products shown are protected by intellectual property rights owned by: Glen Dimplex UK Limited or members of the Glen Dimplex Group on an international basis.

The Glen Dimplex Group of Companies will actively protect these rights.

Dimplex is a registered Trade Mark in the United Kingdom.

After Sales Service

After sales service if required is absolutely no problem with Dimplex we have a network of appointed Service Agents spread throughout the Country who are qualified and trained to repair or service any of our appliances. A list of Service Agents is available in the Aftercare section.

Bathrooms

Any electrical appliances installed in a bathroom should be fitted by a competent electrician in accordance with the current I.E.E. Regulations. Portable heaters are NOT suitable for use in a bathroom. Unless otherwise specified in this web site, heaters that can be permanently fixed have to be so mounted that any controls cannot be reached by a person using a bath or shower. This restriction does not apply to Dimplex heated towel rails, which do not have controls.

Safety

Dimplex products are designed to comply with EN60335 the British Standard covering the safety requirements of electric heating appliances, and momentary contact with any part of the heater should not cause injury. However, in order to be effective, heaters or towel rails of any type do get hot especially (if applicable) around the air outlet grille. Therefore if aged or infirm persons, or young children, are likely to be left unsupervised in the vicinity of a heater we advise that precautions should be taken. We recommend that a guard is fitted around the heater, as is normal with many types of heating appliance in similar circumstances, to ensure contact with the heater is avoided and objects cannot be inserted into the product. Please contact Norfolk Industries on 01603 667957 for further information on guards.

Heating appliances should never be covered or positioned where objects may fall onto them.

Specifications

Dimplex policy is one of continuous improvement; the Company therefore reserves the right to alter specifications without notice. Although every care has been taken in the reproduction of product finishes in this web site, the colour photographs should be taken only as a guide.

The information contained in this web site is correct at the time of publishing. You are advised to consult your Dealer before purchasing.

Plugs

All portable appliances are supplied with a fitted plug.

British Electrotechnical Approvals Board BEAB Approved

The mark of the British Electrotechnical Approvals Board signifies that the appliance bearing it has been produced to the stringent safety requirements for domestic electrical appliances as laid down in BSEN60335.

All Dimplex electric fires are approved by BEAB or awaiting approval at time of publishing.

CE Mark

Products carrying the CE mark comply with European safety standards and the European Standard for electro-magnetic compatibility.

Installation Guidance

For safety, products should only be installed by a competent person, in accordance with current regulations and the manufacturers instructions. If you require further advice concerning the installation of our products especially where the installed dimensions may be critical to your choice and the location of the product please contact our customer service department on 0870 727 0101 or consult your installer.